We want you to receive your item in perfect condition, every time, and as quick as possible. We therefore work hard to ensure popular items are in stock and ready to dispatch. Our delivery partners have been chosen as they offer both tracked and swift delivery worldwide.

DISPATCH ESTIMATES

When you select a item quantity you will be advised of the dispatch time. All in-stock items are shipped within 5 business days, usually sooner. 

ORDER CUT OFF TIME

The cut-off time for all orders is 5:00 PM GMT -5.00 , Monday through Friday.

CHANGE OF ADDRESS

If you need to change your address, please contact us within 24 hours of placing your order. If you do not contact us within 24 hours of placing your order, no change of address will be possible.

SEPARATE SHIPMENTS

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.

DELIVERY TIMESCALES

All standard deliveries are tracked for peace of mind. Standard delivery is available on all items. You will receive your tracking number once your order has been shipped.

Worldwide Shipping

DELAYS

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

TAX

We have included tax charges in the price of our products, so we do not charge any additional tax charges. 

CUSTOM FEES

In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information. 

CONTACT US

Phone Number: +1 585-551-1577

Email: support@diamonddotart.com

Time: -24/7-