Returns

Within 30 Days - You must return your product within 30 days of the product being purchased.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once the product has been used or affects our second sale, we will not be able to provide a return service.

To complete your return, we require a receipt or proof of purchase.

Please Do Not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

1. The product packaging is broken due to transportation reasons.
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 30 days after delivery.

European Union 14-day Cooling-off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@diamonddotart.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at support@diamonddotart.com and we will provide you with a return address.

Shipping

To return your product, please provide your proof of purchase and a photo of the package you received to ensure it is complete, send us an email, and we will provide you with our return address if it is eligible for a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

Phone Number: +1 585-551-1577

Email: support@diamonddotart.com

Time: -24/7-